While we would love the opportunity to see our brand ship outside of the United States and its territories, we have been focusing in on only shipping to and slaying the logistics of the Continental US and its territories ( including Puerto Rico and Virgin Islands.)

Our Products follow the FDA guidelines for fragrance, ingredients and packaging. They are vegan friendly and we do not test on animals. We partner with cosmetics lab with over 20+ years combined experience to ensure our cosmetics products are safe and compliant. For the Super Long version of "about our products", click here.

We offer a variety of options for wholesale and store partnerships. If you are interested in carrying our products in your establishment, or would like to speak to someone about purchasing a large quantity of our products (50 or more) as a MUA or mall business, email orders@balcosmetics.com

Due to the nature of items we sell, and the fact that it is used on sensitive areas like face, lips, eyes and skin we do not accept returns on our products. 

 

There are multiple ways to reach our customer service department. We are a growing indie brand, so unfortunately we do not have 24 hour customer service, but we do strive to respond within 24 hours. 

 

1. Chat: Our chat feature allows you to get automated answers to FAQ's as well as track your package. If you still have questions, there is an option to speak to a representative. 
2. Email: For order help email info@balcosmetics.com.
3. By Phone: 877.612.3996  Tuesday-Friday 8am-8pm EST
4. By Mail: Our mailing address is:

Attn: Bold and Luscious Cosmetics Co. 

310 S. Harrington St. Raleigh NC 27603