While we would love the opportunity to see our brand ship outside of the United States and its territories, we have been focusing in on only shipping to and slaying the logistics of the Continental US and its territories ( including Puerto Rico and Virgin Islands.)

 

We accept a variety of payment methods to make your shopping experience as convenient as possible. You can pay using major credit cards, debit cards, or popular online payment platforms.

We also have convenient pay methods such as Klarna Pay in 4 and Shop Pay Pay in 4 options available for when you need a little extra time in between payments.

In person, we accept card, cash, Venmo, Cashapp, and Paypal. Rest assured that all transactions are encrypted and securely processed.

Our Products follow the FDA guidelines for fragrance, ingredients and packaging. They are vegan friendly and we do not test on animals. We partner with cosmetics lab with over 20+ years combined experience to ensure our cosmetics products are safe and compliant. For the Super Long version of "about our products", click here.

Due to the nature of items we sell, and the fact that it is used on sensitive areas like face, lips, eyes and skin we do not accept returns on our products. Our full list of policies and procedures can be found in the bottom menu on our website.

There are multiple ways to reach our customer service department. We are a growing indie brand, so unfortunately we do not have 24 hour customer service, but we do strive to respond within 24 hours. 

How to reach customer service:

1. Chat: Our chat feature allows you to get automated answers to FAQ's as well as track your package. If you still have questions, there is an option to speak to a representative. 
2. Email: For order help email info@balcosmetics.com.
3. By Phone: 919.213.0011  Wednesday-Friday 9am-6pm EST
4. By Mail: Our mailing address is:

Attn: Bold and Luscious Cosmetics Co. 

8105 Fayetteville Road Suite 113, #402

Raleigh NC 27603

 

We will be moving to a new batching system to help our customers identify the shelf life of our hand made items. Our hand made items are good from One year of first use. This is due to the bacteria on the hands and body that enter the bottle once it is becoming used. We will now be issuing a recommend "Best By" date to ensure that the products maintain their wear.

• Locate the square white pricing sticker either on the back or bottom.
• Find the top row of letters and numbers.
• The first two letters represent the Month the product was made. The next two digits represent the day. the next one to two digits represent the year. The numbers following that represent which group of products it was made with and finally the last letter represents what type of product it is.
• The date displayed below is the "Best By" date.

For example a product with a code JA062301B, was made January 6 2023 with the first group of Body Butters.